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A.     Yes this is recommended.

A.     Your employee will be able to secure an appointment typically within that week, but often more quickly. We make a courtesy call and/or text the employee 24 hours before the appointment.

A.     Your organisation should conduct a risk assessment. The results should determine the level of protection that is required, including lenses for safety glasses.

A.     Employees are not allowed to upgrade prescription safety glasses, as this would be over-delivering the requirements set out by your organisation. Furthermore, by doing so, could be potentially hazardous for the employee.

A.     There are four payments methods: BACS, pro-forma invoice, cheque or credit card.

A.     We can send you a pr-forma invoice but Vouchers must be paid in full before they are issued.

A.     There is no minimum order of Vouchers.

A.     On receipt of payment, your Vouchers will be made available.

A.     Any unused Vouchers can be returned for a full refund or replacement, within 60 days after the expiry date.

A.     We will issue a replacement.

A.     For single vision VDU glasses it is typically 5 working days.

A.     Single vision is typically seven working days and bifocal or varifocal, ten working days.

A.     Under current DSE legislation you are required to fund the full cost of the eye examination, plus basic frames and lenses when glasses are required solely and specifically for VDU use.

A.     One of the most confusing areas of the DSE regulations concerns bifocals and varifocals. These lenses can be unsuitable for VDU work as it is not always possible to see the screen clearly without lowering or raising the head, which can lead to other associated problems such as neck pain. The basic requirement is then to provide single vision glasses suitable for viewing a screen at the appropriate distance.

A.     The intermediate distance is typically 33-60cm.

A.     The usual retest cycle is every two years. However there may be occasions where more regular checks are required. This could be down to the individual’s family ocular history, e.g. glaucoma, or some other form of ocular disease. Therefore, based on clinical judgement, the optometrist will recommend retest dates as appropriate.

A.     Yes. Under current legislation, employees are entitled to request an eye examination at any time if they feel their eyes have been damaged or strained or if they have suffered headaches caused by their VDU work.

A.     12 month warranty on prescription safety glasses and a three month, no quibble, no fuss, policy on VDU and every day glasses.

A.     Both products deliver a full eye examination. In addition, Optical Care gives one complete pair of glasses from the £45 range if the employee requires corrective appliances, whereas VDU Eyecare will only deliver glasses from the £45 range when required solely and specifically for the VDU. VDU Eyecare is a legislative compliance product.